TERMS AND CONDITIONS

Changes or returns must be requested to venatti.info@gmail.com  or contact@venatti.net - Any exchange or return is valid for 5 days from the date the customer receives the order. - To generate your return via parcel service, you will be provided via email with a guide number of the parcel company that we select so that you can send us the order you want to change; you must print this guide and stick it to the box where you will send us the product. The return must be made within the first 3 business days after receiving the guide number for the return to be made. (without exceptions). - Upon receiving the product, we will confirm that it is in the same condition it was sent to you and once this is confirmed, the new package will be sent to you, the cost will be covered by us in the case that it applies. - The goods to be exchanged or returned must not be used, washed, or altered and must keep their original labels. If the goods are altered, the exchange will not be made, and the merchandise will be returned to the client, who will pay shipping expenses. - In the event that it is determined that the product(s) have been used, damaged or mistreated by the customer, Venatti will not be able to make an exchange or refund and it is the customer's responsibility to cover shipping expenses. - Prices are subject to change without notice. - We cannot accept returns on sale items, promotional products, or gift cards. - Venatti is not responsible for any damage that its products may cause to the customer firearms due to customer misuse.



Privacy Policy.


The following legal notice states the terms of use of the website, rights of ownership, content, copy rights, uses of information, content, standards and online store rules, and partial information of VENATTI with trade name VENATTI, under the terms and conditions that the law for such purposes grants and supports.



ONLINE STORE ACCESS, INFORMATION, USE AND DATA IN THE STORELINE.


Access to the online store, viewing, and interaction with the products is free as well as the rest of the website. However, misuse, copying, plagiarism, etc. Is strictly prohibited, and if committed, a judicial report will be submitted to the appropriate authorities. To finalize a purchase within the online store, personal information will be required, such as full name, telephone(s), email, age, date of birth and delivery address. Financial information will also be required to process your payment and complete your purchase. This information will be related to your payment method, depending on the method you choose at checkout, certain information will be requested, it can be your card number, holder's name, date of expiration and security code. This information will, always, be strictly confidential, serving only to complete your operation within the online store, which is supported by the method you choose and via the https protocol. Also, for your safety and tranquility, the purchase page is encrypted under the certificate SSL with a verifiable firewall and international security signature. After Entering your information in the product/item and clicking on “buy”, you will be directed to a new page, where the total shipping cost will be shown, and you will be able to select from several payment methods, which are always displayed, in this order: PayPal and payment by credit or debit card. Inside the online store, you will be able to select and display our items individually for greater comfort and understanding. The photographs of each product may be enlarged to its correct visualization and appreciation, so that you can be completely sure of the product that you are acquiring. On the side of each garment, the price per unit is shown, without shipping charge. Shipping costs will be calculated once the purchase process has started. You will find a description of materials, composition, and care instructions. The availability (stock) of each garment is in real time, so as not to affect your purchasing decision, showing products that are in stock only. You can buy as many times as you want, repeating the purchase process, as many times as you wish, and/or as you need. All garments (products) found in the online store are new..

Venatti would also like to thank everyone for their continued support. It is appreciated more than you know.

Frequently Asked Questions

How long will it take to receive my order?

Orders are typically processed within 2-3 business days. Shipping times depend on your location and the shipping method chosen at checkout. Domestic orders usually arrive within 5-7 business days.

Can I track my order?

Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.

How do I choose the right size case for my gun?

Please refer to our specific product page. We provide detailed measurements for each case. If you are still unsure, you can contact our customer service team with your gun model, and we will help you find the perfect fit.

What materials are your fitted cases made from?

Our fitted cases are crafted from high-quality canvas and genuine leather. Each material is selected for its durability, aesthetic appeal, and ability to protect your gun.

Are your leather goods made from genuine leather?

Yes, all our leather goods are made from 100% genuine leather. We pride ourselves on using top-quality materials to ensure longevity and a luxurious feel.

How should I care for my leather case?

To maintain the quality of your leather case, avoid prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and use a leather conditioner periodically to keep the leather supple and looking new.

Are your products environmentally friendly?

We are committed to sustainability. Our canvas is sourced from eco-friendly suppliers, and our leather is sourced from tanneries that adhere to environmental standards.

How can I contact customer service?

You can reach our customer service team via email at contact@venatti.net (Monday to Friday, 9 AM - 5 PM UTC-5).